1. SLOT STATUS
Our slots are updated in real-time. If and when the slot status is smaller than the number you wish to reserve it is best to contact us. Slots may be adjusted depending on the trip and confirmed participants.
Participants who have registered are required to pay the 50% down payment or the full payment to confirm their reservation. We allot 2 BANKING DAYS for this.
For international hikes, all payments should be settled 30 days before the hike date.
3. REMAINING BALANCE
Remaining balance will be paid on the climb date.
4. FORFEITURE OF SLOT / REGISTRATION
Participants who do not pay the required down payment during the prescribed time frame will have their slots forfeited. We will be sending a follow up letter days before the deadline for reminders. Should the participant fail to respond, slots will automatically be forfeited.
Cancellation should be done via email. Cancellation via text message or via phone will not be acknowledged and honored.
a. If cancelled month(s) to 11 working days before the event.
An amount of P500 will be deducted from the initial payment. All other payments will be refunded.
b. If cancelled ten (10) working days or less before the schedule of a trip:
No refunds will be issued. Participant however can transfer his/her slot and payment to his/her proxy.
*Transferring payment to another participant on the trip is not allowed.
Only fees that can be cancelled shall be returned.
6. TRANSFER OR RE-SCHEDULE
a.) Transferring of payment to another participant of the same climb is not allowed.
b.) Transferring of slot/payment to another trip or in the same trip destination is allowed if we are informed 11 working days before the climb date. Under these circumstances, a minimum amount of P500 will be charged for the transfer.
c.) Re-scheduling or transferring is only allowed once.
d.) All payments are non-transferable to another trip 10 working days before the climb date.
e.) Participant however can transfer his/her slot and payment to his/her proxy.
a.) Payments are refunded in full if the climb/event is cancelled by TAKEFIVE OUTDOORS due to weather and any other circumstances beyond our control.
*Cancellation may be done days/one day before the climb date. For this, participants have the option to transfer payment to another trip, transfer payment to the re-scheduled trip or to ask for a full refund.
*When trip is ongoing and cancelled on the day, TAKEFIVE OUTDOORS will issue a refund with deductions of fees for suppliers who have already been paid.
b.) TAKEFIVE OUTDOORS shall not issue a refund when a participant does not make it on the climb date and decides on the last minute not to join.
c.) TAKEFIVE OUTDOORS shall not issue a refund when a participant does not make it on time; does not make it on the trip.
d.) TAKEFIVE OUTDOORS has the right to reschedule the climb if number of guest falls below the required minimum number of participants. Payments made can be transferred or refunded.
TAKEFIVE OUTDOORS requires its participants to understand and sign upon registration a waiver. This is can be seen on all pages for every mountain destination.